Hand Held Products 7450 - Manual (Page 122)

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Return Information
If you purchased the product from an Authorized HHP Reseller, contact the Reseller with the unit's serial number. Your Reseller
will contact Hand Held, on your behalf, to arrange for the unit to be serviced.
If you purchased the product directly from Hand Held, or have been instructed by your Reseller to contact HHP directly, call the
Customer Services Department in your area to request a Repair Maintenance Authorization (RMA) number.
You must have an RMA number to receive service from any of HHP’s repair facilities. Failure to obtain an RMA number before
shipping your product to this repair facility can delay the processing of your repair request.
When calling for service at any of our repair facilities, please be prepared to give the following information:
• Product's type and serial number
• Brief description of problem
• Dated Proof-of-Purchase
Locations
Place the product in its original packaging with a copy of your original invoice and ship the product prepaid to the appropriate
address below. Write the RMA number on the mailing label under the address.
If your equipment is still covered under the initial end-user's product warranty, please notify the Product Services Representative
when you call. Please include a copy of the original invoice in the package to avoid possible service delays. For your protection,
we recommend you insure any equipment being sent to HHP.
After repair or replacement of the equipment, HHP will ship the product, at our cost, to your location. Non-warranty repairs will
be returned, at the customer's expense, unless otherwise requested. Units currently under a service agreement will be shipped
per the service agreement.
Please make note of the RMA number (if required) before shipping and the product's serial number for future reference.
How To Extend Your Warranty
HHP offers a variety of service plans on our hardware products. These agreements offer continued coverage for your equipment
after the initial warranty expires. For more information, contact your HHP sales representative, customer account representative
or the Product Service Marketing Manager or your Authorized Reseller.
North America/Canada
HHP Corporate Offices
Telephone: (800) 782-4263, option 3
Fax: (704) 566-6015
E-mail: [email protected]
Latin America
HHP Latin America
Telephone: +1 239-263-7600
Fax: +1 239-263-9689
E-mail: [email protected]
Asia Pacific
HHP Asia/Pacific
Telephone: +852-2511-3050
Fax: +852-2511-3557
E-mail: [email protected]
Europe, Middle East, and Africa
(EMEA)
HHP Europe
Telephone:+ 31 (0) 40 29 01 633
Fax: + 31 (0) 40 2901631
E-mail: [email protected]
Brazil
HHP Brazil
Telephone: +55 (21) 2494-7060
Fax: +55 (21) 2494-5033
E-mail: [email protected]
Japan
HHP Japan
Telephone: +81-3-5770-6312
Fax: +81-3-5770-6213
E-mail: [email protected]