HP 2830 - Manual (Page 277)

Problem Cause Solution
Faxes that you send are not
arriving at the receiving fax
machine. The receiving fax machine
might be off or might have an
error condition, such as being
out of paper. Call the recipient to verify that
the fax machine is on and
ready to receive faxes.
The originals might be
incorrectly loaded. Verify that the original
documents are correctly loaded
into the ADF input tray or
flatbed scanner. See
Loading
trays
A fax might be in memory
because it is waiting to redial a
busy number, other jobs that
are ahead of it are waiting to be
sent, or the fax is set up for a
delayed send. If a fax job is in memory for any
of these reasons, an entry for
the job appears in the fax log.
Print the fax activity log (see
Printing the fax activity log ) and
check the Status column for
jobs that show a Pending
designation.
Faxes you send include a block
of gray shading at the end of
each page. You might be sending a fax
from the flatbed scanner with
the glass-fax size set incorrectly. Verify that the setting is correct.
See
Changing the default glass-
size setting .
Faxes you send have data
missing from the end of each
page. You might be sending a fax
from the flatbed scanner with
the glass-fax size set incorrectly. Verify that the setting is correct.
See
Changing the default glass-
size setting .
Voice call problems
Problem Cause Solution
Voice calls are not being
received by the telephone or
answering machine that is
connected to the line. The fax cord might not be
correctly connected. See the Getting Started Guide
to check the installation. The
device must be the first device
connected to the telephone line.
The answer mode or rings-to-
answer settings might not be
correctly set. See Setting the answer mode
or Changing the rings-to-
answer setting to determine
which settings you need. The
rings-to-answer must be set
higher than the answering
machine setting.
The answering machine or
telephone might not be
functioning. Connect the telephone or
answering machine directly to
the telephone line and
determine if it works by itself.
Media-handling problems
Use the information in this table to solve problems that involve print media.
Note For information about removing jams, see Clearing jams .
ENWW Fax problems 261