Errors, Product messages, Carriage blocked – HP Photosmart D5400 series User Manual

Page 124

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Errors

This section contains the following categories of messages about your product:

Product messages

File messages

General user messages

Paper messages

Power and connection messages

Ink cartridge and print head messages

Product messages

The following is a list of product-related error messages:

Carriage blocked

Carriage jam

Carriage stall

Firmware revision mismatch

Mechanism error

CD/DVD tray open

CD/DVD tray misaligned

Insert CD/DVD holder

Open CD/DVD tray

CD/DVD holder not found

CD/DVD not found

Unable to print

Missing HP Photosmart Software

Carriage blocked

Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.

Solution 1: Remove any objects that are blocking the print carriage

Solution 2: Close the CD/DVD tray

Solution 1: Remove any objects that are blocking the print carriage

Solution: Turn off the product and open the ink cartridge access door to access the
print carriage. Remove any objects that are blocking the print carriage (including any
packing materials), and then turn on the product again.

Errors

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