HP STORAGEWORKS SSL1016 - Manual (Page 137)

Troubleshooting
137 SSL1016 Tape Autoloader Reference Guide
If you still have a question after reading this guide, see “Getting Help,” in the
preface.
D2 - D4 Position sensor bad
■
Remove and insert each magazine.
■
Try a different magazine, if possible.
■
Power cycle the autoloader.
D5 - DE Cartridge flags
located on the
magazine may be
bad or the sensor to
detect the flags may
have a problem
■
Remove and insert each magazine.
■
Try a different magazine, if possible.
■
Power cycle the autoloader.
DF Jammed cartridge
■
Look through the mail slot door and verify a
cartridge is jammed. If a cartridge is jammed,
power cycle the autoloader.
■
If a cartridge is still jammed, power down and
unplug the autoloader. Remove the opposite
magazine that is jammed. Carefully try to push the
cartridge forward into the magazine slot. There
may be a need to slightly rotate the picker to get the
cartridge to move forward. Power back up, install
the removed magazine and run the Health test.
■
If the cartridge cannot be unjammed, remove the
SCSI, Ethernet, and power cables from the
autoloader and remove the autoloader from the
cabinet. With the autoloader resting flat on a table,
remove the top cover and slide or remove the
jammed cartridge. Reassemble the autoloader and
prior to reinstalling the autoloader in the cabinet,
run the Health test from the front panel.
■
If the same cartridge jams, remove it from the
system as a bad cartridge. Verify there are no
foreign labels or stickers on the cartridge.
■
If the autoloader always jams going to or from the
same magazine, replace the magazine.
■
If jam is random, contact HP customer support.
Table 14: Error Messages
Error Message Description Suggested Repair