108 chapter 8 problem solving enww – HP 2700 User Manual
Page 118
Media does not feed automatically
Cause
Solution
Manual feed is selected in the software program.
Load a sheet of media into tray 1 and press
OK
.
The tray is empty.
Load media into the tray.
Media from a previous jam has not been completely removed. Open the printer and remove any media that is in the paper
path. Closely inspect the fuser area for jams. See
.
The media size is not configured correctly for the tray.
Print a configuration page or use the control panel to determine
the size for which the tray is configured.
The guides in the tray are not against the media.
Verify that the guides are touching the media.
Media does not feed from trays 2 and 3
Cause
Solution
Manual feed or tray 1 is selected in the software program.
Load a sheet of media into tray 1 and press
OK
.
The tray is empty.
Load the tray.
The correct media type for the tray is not selected on the printer
control panel.
At the printer control panel, select the correct type for the tray.
Media from a previous jam has not been completely removed. Open the printer and remove any media that is in the paper
path. Closely inspect the fuser area for jams. See
.
Tray 3 (500-sheet input tray) does not appear as a tray option. Tray 3 appears as an option only if it is installed. Verify that
tray 3 is correctly attached and that the printer driver has been
configured to recognize tray 3. See
Tray 3 is incorrectly installed.
Print a configuration page to confirm that tray 3 is installed. If
not, verify that the optional 500-sheet feeder assembly is
correctly attached to the printer.
The media size is not configured correctly for the tray.
Print a configuration page or use the control panel to determine
the size for which the tray is configured.
The guides in the tray are not against the media stack.
Verify that the guides are touching the stack.
Transparencies or glossy paper will not feed
Cause
Solution
Transparencies that do not meet HP specifications might have
been loaded.
Use transparencies designed for HP Color LaserJet printers.
The correct media type is not specified in the software or printer
driver.
Verify that the correct type is selected in the software or printer
driver.
The tray is overfilled.
Remove excess media from the tray. Make sure the stack is
below the maximum stack height mark in tray 2 or 3. Place only
one sheet of media in tray 1.
108
Chapter 8 Problem solving
ENWW