112 chapter 8 problem solving enww – HP 2700 User Manual
Page 122
The printer is on but is not receiving data
Cause
Solution
The interface cable is not correct for this configuration.
Select the correct interface cable for your configuration. See
.
The interface cable is not securely connected to both the
printer and the computer.
Disconnect and reconnect the interface cable.
The interface configurations shown on the printer configuration
page do not match those on the host computer.
Configure the printer to match the computer configuration.
The computer is not working correctly.
Try using a program that you know works correctly to check
the computer.
The computer port that the printer is connected to is not
configured or is not working correctly.
Connect another peripheral to this port to verify that the port is
working.
Cannot select the printer from the computer
Cause
Solution
If you are using a switch box, the printer might not be selected
for the computer.
Select the correct printer through the switch box.
The printer
Ready
indicator light is not lit.
Press
X
to return the printer to the Ready state.
A printer message other than Ready appears on the printer
control panel.
.
The correct printer driver is not installed in the computer.
Install the correct printer driver.
The correct printer and port are not selected on the computer. Select the correct printer and port.
The network is not configured correctly for this printer.
Use the network software to verify the printer network
configuration, or consult with the network administrator.
The power receptacle is not working correctly.
Connect the printer to a different power receptacle.
A message appears that 2-sided printing is not available for the type and size selected
Cause
Solution
The selected paper is not supported for 2-sided printing.
Make sure manual 2-sided printing is enabled. See
.
112
Chapter 8 Problem solving
ENWW