HP 2700 - Manual (Page 104)

Jams
Use this illustration to troubleshoot jams in the printer. For instructions to clear jams, see Clearing
jams .
Figure 8-1 Jam locations (printer shown without optional tray 3)
1 Output bin
2 Paper path
3 Tray 1
4 Trays 2 or 3
5 Fuser
Common causes of jams
Common causes of jams 1
Cause Solution
The media does not meet specifications. Use only media that meets HP specifications. See Print-media
specifications .
A component is installed incorrectly. Verify that all print cartridges, trays, and the fuser are correctly
installed.
You are using media that has already passed through a printer
or copier. Do not use media that has been previously printed on or
copied.
An input tray is loaded incorrectly. Remove any excess media from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
See
Configuring trays .
The media is skewed. The input-tray guides are not adjusted correctly. Adjust them
so they hold the stack firmly in place without bending it.
The media is binding or sticking together. Remove the media, flex it, rotate it 180 degrees, or flip it over.
Reload the media into the input tray.
NOTE Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
94 Chapter 8 Problem solving ENWW