HP 2700 - Manual (Page 124)

Color-printing problems
Printing black instead of color
Cause Solution
Grayscale is selected in the software program or printer driver. In the software program or printer driver, select Color mode
instead of Grayscale or Monochrome mode.
You might be using a driver for monochrome (black and white)
printing. Install the PCL 6 or PS drivers, which enable color printing.
The correct printer driver is not selected in your software
program. Select the correct printer driver.
The Restrict color option is set to Disable color. Contact your system administrator to set the option to Enable
color.
No color appears on the configuration page. Contact HP support.
Incorrect hues print
Cause Solution
The media does not meet the specifications for this printer. See the HP LaserJet Printer Family Print Media Specification
Guide.
Go to www.hp.com/support/clj2700 for HP LaserJet Printer
Family Print Media Specification Guide ordering information.
When you connect, select Manuals.
The printer operates in excessively humid or dry conditions. Verify that the printer environment is within humidity
specifications.
Store the print media in the same environment as the printer.
Calibrate the printer. See Calibrating the printer .
NOTE For more information about color-quality
problems see Print-quality troubleshooting .
A color is missing
Cause Solution
The HP print cartridge is defective. Replace the cartridge.
Inconsistent colors print after installing a print cartridge
Cause Solution
New print cartridges sometimes require printing several pages
before they deliver consistent print quality. Try printing approximately 50 pages with the new cartridge,
and then try the print job again.
Another print cartridge might be low. Check the supplies gauge on the control panel or print a
supplies status page. See
Using printer information pages .
114 Chapter 8 Problem solving ENWW