HP 2700 - Manual (Page 150)

HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service agreements
with a selection of response times.
Next-day on-site service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on most on-
site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products. This
agreement is designated for sites using 25 or more workstation products, including printers, plotters,
computers, and disk drives.
Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal
components. The hardware maintenance covers a 1 to 3 year period from date of the HP product
purchase. The customer must purchase HP SupportPack within the stated factory warranty. For more
information, contact the HP Customer Care Service and Support group.
140 Appendix B Service and support ENWW