FORD FCSD TECHNICAL TRAINING FCS-14000-DL - Manual (Page 7)

INTRODUCTION
FCSD
Technical Training
The distance learning course you are about to take is intended to give you new knowledge and information about
diagnosing and servicing Ford and Lincoln/Mercury vehicles. We hope you will apply this knowledge and
information to ‘‘Fix It Right The First Time’’ as part of the effort to satisfy our customer, the owners of Ford and
Lincoln/Mercury products.
Ground Rules for Successful Completion
This course is what we call ‘‘score based.’’ Successful completion of this course requires a passing score of 80%
or greater on the Post-Test questions. Achievement of 80% or greater will result in a ‘‘PASS’’ in your STARS
training history. A score of less than 80% results in a ‘‘FAIL’’ in your STARS training history. If you logon and
participate in the class, but choose NOT to answer any of the questions, you will receive an ‘‘AUDIT’’ in your
training history. You may return to complete the test in a future class session, if desired. Completion of the test
will replace the ‘‘AUDIT’’ in your STARS training history.
2005 Expedition/Navigator New Model Technician Training 02-SEP-04 Intro-1