Reporting safety defects, Reporting safety defects -10, Reporting safety defects to the united – GM Chevrolet Avalanche User Manual

Page 478: States government -10

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Unlike the data recorders on many airplanes, these
on-board systems do not record sounds, such as
conversation of vehicle occupants.

To read this information, special equipment is needed
and access to the vehicle or the device that stores
the data is required. GM will not access information
about a crash event or share it with others other than:

with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,

in response to an official request of police or similar
government office,

as part of GM’s defense of litigation through the
discovery process, or

as required by law.

In addition, once GM collects or receives data, GM may:

use the data for GM research needs,

make it available for research where appropriate
confidentiality is to be maintained and need is
shown, or

share summary data which is not tied to a specific
vehicle with non-GM organizations for research
purposes.

Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or the device
that stores the data.

If your vehicle is equipped with OnStar

®

, please

check the OnStar

®

subscription service agreement

or manual for information on its operations and data
collection.

Reporting Safety Defects

Reporting Safety Defects to the
United States Government

If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or
General Motors.

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