IBM 6644 - Manual (Page 78)

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Flat rate
You can call the IBM PC HelpCenter technical-support center to purchase support
for a single incident or multiple incidents (in Canada, call 1-800-565-3344). The
flat-rate option is not available in Australia or New Zealand.
Single incident
The single-incident option allows you to pay a flat fee for each individual
problem you need to resolve.
Multiple-incident packs
With multiple-incident packs, you can purchase a block of problem resolutions at
a discount from the single-incident price. Each pack expires one year from the
date of purchase. The following multiple-incident packs are available:
• 3-incident pack
• 5-incident pack (Australia and New Zealand only)
• 10-incident pack
In most countries, all available options are payable by credit card only. In
Australia, all options are payable by credit card, cheque, or money order.
An incident is a request for telephone assistance about a single question or
problem. An incident can involve multiple conversations or actions that might
include (but are not limited to):
• Your initial request
• Research by IBM
• A call back from IBM to you
Requests for assistance on multiple questions or problems will be considered as
multiple incidents.
Country Phone number Hours of operation Cost
United States For installing and
configuring in-warranty
IBM products:
1-900-555-HELP(4357) Monday - Friday, 9
a.m. to 9 p.m.
Eastern time $2.99 (U.S. currency)
per minute beginning
after the first minute
United States For using application
software and for out-of-
warranty IBM products:
1-900-555-CLUB(2582) Monday - Friday, 9
a.m. to 9 p.m.
Eastern time $2.99 (U.S. currency)
per minute beginning
after the first minute
Canada 1-900-565-9988 24 hours a day $3.50 (Canadian
currency) per minute