Others, Troubleshooting – JVC VN-V225U series User Manual

Page 82

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82

Others

Troubleshooting

Symptom

Causes and Countermeasures

Reference

Page

IP address of the camera is
unknown

● The default IP address is 192.168.0.2, and the

default subnet mask is 255.255.255.0.

● When [IP Setting] is set to ADHCP EnableB and

there is no DHCP sever, the camera will run using
the default IP address when it is started up.

● If there is a PC in the same LAN, you can search

cameras from the PC using the search tool.

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The web page of the camera
cannot be displayed

Check the Internet Explorer settings. When a proxy
server is in use, configure the proxy server settings
of the Internet Explorer accordingly.

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The built-in viewer cannot be
installed

Check the Internet Explorer settings. The built-in
viewer consists of a software component called
ActiveX. The ActiveX is usually installed when the
built-in viewer is used for the first time. However,
installation may be rejected depending on the Anti-
virus software settings. In this case, change the
settings of the Anti-virus software before installing
the built-in viewer.

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Authentication by Verisign
appears during installation of
the built-in viewer

VeriSign’s electronic signature is stored in the built-
in viewer.
For computers with a network environment that is
connected to the Internet, the authenticity of the
viewer can be verified via authentication by
VeriSign.

A warning message appears
upon starting up the built-in
viewer

The built-in viewer consists of a software
component called ActiveX.
The ActiveX is usually installed when the built-in
viewer is used for the first time. However, installation
may be rejected depending on the Anti-virus software
settings. In this case, change the settings of the Anti-
virus software before installing the built-in viewer.

TCP images cannot be
played back

● Number of streams is limited based on settings

and client request. Multicast is available for more
receivers.

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