Sony PCV-J200 - Manual (Page 67)

VAIO Support Agent
67
Support Central has a tracking feature that stores the issues you are currently
working on. When you log on to Support Central, a Current Issues page displays,
allowing you to continue working on your open issues or to close them if you are
finished.
✍
Support Central retains your registration information, so you are only required to
register once. If you log on to your computer with a different user name or have
recovered your system using the System Recovery CDs, Support Central may require
you to register again.
Support Central: Registration window