Lenovo 5393 - Manual (Page 83)

Lenovo Web site (http://www.lenovo.com)
The Lenovo Web site provides up-to-date information and services to help you
buy, upgrade, and maintain your computer. You can also do the following:
v Shop for desktop and notebook computers, monitors, projectors, upgrades and
accessories for your computer, and special offers.
v Purchase additional services, such as support for hardware, operating systems,
software programs, network setup and configuration, and custom installations.
v Purchase upgrades and extended hardware repair services.
v Download the latest device drivers and software updates for your computer
model.
v Access the online manuals for your products.
v Access the Lenovo Limited Warranty.
v Access troubleshooting and support information for your computer model and
other supported products.
v Find the service and support phone numbers for your country or region.
v Find a Service Provider located near you.
Help and service
This section provides information about obtaining help and service.
Using the documentation and diagnostic programs
If you experience problems with your computer, see Chapter 6, “Troubleshooting
and diagnostics,” on page 67. For information about additional resources to help
you troubleshoot your computer problems, see “Information resources” on page 73.
If you suspect a software problem, see the documentation that came with the
operating system or software program, including readme files and online help.
Most computers come with a set of diagnostic programs that you can use to help
you identify hardware problems. For instructions on how to use the diagnostic
programs on your computer, see “Diagnostic programs” on page 68.
You can get the latest technical information and download device drivers and
updates from the Lenovo Support Web site at:
http://www.lenovo.com/support
Calling for service
During the warranty period, you can get help and information from the Customer
Support Center by telephone.
The following services are available during the warranty period:
v Problem determination - Trained service personnel are available to assist you
with determining a hardware problem and deciding what action is necessary to
solve the problem.
v Hardware repair - If the problem is caused by hardware under warranty, trained
service personnel are available to provide the applicable level of service.
v Engineering Change management - There might be changes that are required
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
Chapter 7. Getting information, help, and service 75