Lenovo THINKCENTRE 6019 User Manual
Page 48
–
What,
when,
where,
single,
or
multiple
systems?
–
Is
the
failure
repeatable?
–
Has
this
configuration
ever
worked?
–
If
it
has
been
working,
what
changes
were
made
prior
to
it
failing?
–
Is
this
the
original
reported
failure?
v
Diagnostics
version
–
Type
and
version
level
v
Hardware
configuration
–
screen)
configuration
currently
in
use
–
BIOS
level
v
Operating
system
software
–
Type
and
version
level
Note:
To
eliminate
confusion,
identical
systems
are
considered
identical
only
if
they:
1.
Are
the
exact
machine
type
and
models
2.
Have
the
same
BIOS
level
3.
Have
the
same
adapters/attachments
in
the
same
locations
4.
Have
the
same
address
jumpers/terminators/cabling
5.
Have
the
same
software
versions
and
levels
6.
Have
the
same
Diagnostic
Diskettes
(version)
7.
Have
the
same
configuration
options
set
in
the
system
8.
Have
the
same
setup
for
the
operating
system
control
files
Comparing
the
configuration
and
software
set-up
between
“working
and
non-working”
systems
will
often
lead
to
problem
resolution.
42
Hardware
Maintenance
Manual