Lenovo 3797 - Manual (Page 145)

Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms. See the Hardware Maintenance Manual for more detailed
troubleshooting information. If you cannot find the problem in these tables, run the
diagnostic programs (see “Running the diagnostic programs” in the Hardware
Maintenance Manual).
If you have just added new software or a new optional device and the server is not
working, complete the following steps before using the troubleshooting tables:
1. Check the diagnostics LEDs on the operator information panel (see “EasyLED
Diagnostics” on page 142).
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
EasyStartup problems
Table 14. ThinkServer EasyStartup DVD
v Follow the suggested actions in the order in which they are listed in the Action Column until the problem
is resolved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRU’s) and which fields are field replaceable units (FRUs).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The ThinkServer
EasyStartup DVD will not
start.
v Make sure that the server supports the EasyStartup program and has a startable
(bootable) CD or DVD drive.
v If the startup (boot) sequence settings have been changed, make sure that the CD or
DVD drive is first in the startup sequence.
v If more than one CD or DVD drive is installed, make sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The EasyStartup
program will not start the
operating-system media.
Make sure that the operating-system media is supported by the EasyStartup program.
See the EasyStartup User Guide for a list of supported operating-system versions.
Chapter 7. Solving problems 129