Baxi Potterton Solar - Manual (Page 30)

Potterton Solar - Solar Thermal Domestic Hot Water System 30
7.0 Warranty
7.1 Standard Warranty Terms & Conditions
Solar Collectors 10 Years
Solar Control Station 2 Years
To receive your free warranty please complete the form
supplied with the Potterton Solar system within 30 days
of installation, or simply call heateam, the service division
of Baxi Heating UK Limited on 08700 603 261
Our promise to you
If you experience a fault with your new Potterton Solar
system, we aim to provide a safe and high quality repair
service supported by our dedicated national network of
highly skilled engineers. If your installer can't resolve the
problem for you, we will do everything we can to get an
engineer out to you as quickly as possible. Nothing in this
warranty will affect your statutory consumer rights.
What you need to do if you experience a problem with
your Potterton Solar system.
You should always contact your installer first because the
fault may not be related to the Potterton Solar system.
If your installer confirms that the fault is within the
Potterton Solar system itself and he/she decides they
cannot repair it our friendly customer service team is
on hand to help. Simply call our service division heateam
on 08700 603 261 to book an engineer visit or for any
general advice that you may need. Our contact centre is
open Monday to Friday 8arn - 6pm, weekends and Bank
Holidays 8.30am - 2pm, excluding Christmas Day and
New Years Day.
When calling heateam you must have the following
information to hand: -
– Potterton Solar system serial number
– Potterton Solar system model number
– Your installer name, address details and contact details
– Proof of purchase (if you do not have the Potterton
Solar serial number)