37 icd group features—incoming call queue monitor, Icd group features—incoming call queue monitor – Panasonic KX-NCP500 User Manual

Page 92

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To clear Call Log History

Press "CLEAR".

Since JAN.29 09:10AM
Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06


EXIT CLEAR

While the Call Log History is displayed

6-Line Display PT

•

If the accumulated data exceeds the maximum number that can be displayed (99999), "****"
is shown on the display. To reinitialize the display, clear the Call Log History.

•

For information about other supervisory features, refer to "1.3.41 ICD Group Features—Su-
pervisory".

1.3.37 ICD Group Features—Incoming Call Queue Monitor

An extension assigned as a supervisor (supervisor extension) can monitor the status of waiting
calls to be answered in the queue for an incoming call distribution (ICD) group.

To monitor the waiting call status

On-hook.

Enter ICD Group
extension number
.

Off-hook.

6-Line Display PT

Enter 739.

3

9

7

C.Tone

ICD Group

extension no.

JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18

EXIT LOG SPRVS

Confirm the status of queued calls.

Group Monitor On

•

If an ICD group has an overflowed call, the display shows the status automatically.

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Operating Manual

Document Version 2008-09

1.3.37 ICD Group Features—Incoming Call Queue Monitor

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