Controls, Controls -3 – Polycom SoundStation IP 6000 User Manual
Page 75
Troubleshooting Your Phone
5 - 3
Controls
Symptom
Problem
Corrective Action
The dial pad does not work.
The dial pad on the phone does
not respond.
Do one of the following:
•
Check for a response from other
feature keys or from the dial pad.
•
Place a call to the phone from a known
working telephone. Check for display
updates.
•
Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet screen,
scroll to LAN port and verify that it is
Active.
•
Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port is
operational (if it is not accessible,
contact your system administrator).
•
Before restarting your phone, contact
your system administrator. Your
system administrator may want to
troubleshoot the phone in more detail
before restarting the phone and losing
current status information.