Troubleshooting tips – Philips 32PT7005D User Manual

Page 34

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34

TROUBLESHOOTING TIPS

SYMPTOMS

SUGGESTED STEPS TO TAKE

Settings

Error messages

appear on the
screen of TV:

No Signal

No Program

Audio Only

Sound

Sound is not in
Stereo.

This could be due to any of the following reasons:

1. Not all transmitted broadcasts by the cable or broadcast stations are in STEREO. Try checking

with several major network stations to be sure that the station you selected is in STEREO.

2. When SAP is turned ON, the sound mode is automatically set to MONO.
3. Sound mode is set to MONO. Set the sound mode to STEREO. (Refer to page 19).

4. When using an AV input, the television will not display STEREO even though it is producing

stereo sound.

Sound

Disturbing sound
(such as buzzing,
clicking, cracking,
humming, whistling
etc.)

It is normal to hear a disturbing sound (such as buzzing, clicking, cracking, humming, whistling, etc)
from a distance less than 2 meters (6 feet) with the television sound muted.
If problem occurs on one channel, you may have a signal problem. Please contact the cable provider
or local broadcaster regarding the specifi c channel.

General

No power to the
TV

Check the TV power cord. Unplug the power cord from the TV, wait 10 seconds, then reinsert
the plug into your wall outlet. Power On the TV again.

Plug the power cord directly to the wall socket and not via an extension cord.
If you need to use an extension cord, check that the fuse on the AC power strip is not blown.

General

TV is not
responding to
Remote Control

Ensure the batteries are inserted into the remote control according to the illustration in the battery
compartment. Refer to page 7.

Reset the TV by disconnecting the power plug from the wall
outlet for 10 seconds and then reconnecting it again.

General

No Picture on the
TV screen

Check antenna connections. Are they properly secured to the TV ANT 75 ohm plug?

Check the TUNER MODE control for the correct tuner setting.

Try running the Auto Install feature to find all available channels (refer to page 9).
Press the AV button on the remote control to make sure the correct signal source is selected
(FRONT, AV1, AV2, Current Channel, etc.).

Note: SVHS can only be selected if a S-VHS device is connected and powered on.

General

TV Displays white
lines in letterbox

when viewing a
DVD disc

Some DVD Discs are encoded with as much as 30% more video information to give the best
possible picture quality. With the DVD Player in the 16:9 picture format, the playback of this
type of disc with extra video information can produce a number of small white lines in the
upper portion of the black letterbox area. With some of these discs, this problem is inherent
and does not require a service call.

Check that the antenna / cable is connected properly and that you have selected the correct

tuner mode (refer to page 11).

There could be temporarily no transmission on the selected channel. You may like to add these

channels to the Weak Dig Sig. list. (refer to page 15). When transmission is resumed or when
available, your TV will receive it.

The current channel has only audio transmission.

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