Troubleshooting mg 1000b – Nortel Networks 2002 User Manual

Page 122

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Additional telephone features

122

Troubleshooting MG 1000B

MG 1000B can display error messages on-screen. Table 4 lists error
messages and actions to correct the causes.

3. Press the

Select

soft key (the telephone

registers back to the Main Office).

Table 4: Troubleshooting MG 1000B

Display Message

Probable Cause

Actions

Local Mode

Test Local mode.

Network problem.

Press the

Services

key, and then select
Resume Normal
Mode.

Contact system
administrator if
problem persists.

Local Mode

Invalid ID (1)

Gatekeeper unable to
find end point from
Branch user ID.

Notify system
administrator.

Local Mode

Invalid ID (2)

Branch user ID not
found in any
equipped TN.

Notify system
administrator.

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