NETGEAR RangeMax Next Wireless Notebook Adapter WN511T - Manual (Page 47)

1-1
v2.0, February 2007
Chapter 1
Troubleshooting
This chapter provides information about troubleshooting your wireless PC card. For information
about connecting to wireless networks and the Internet, see
“Connecting to Wireless Networks and
the Internet” in Chapter 1 .
Troubleshooting Tips
Use the information below to solve common problems you may encounter. Also, refer to the
knowledge base on the NETGEAR website at
http://www.netgear.com/support/main.asp .
Table 1-1. Troubleshooting Tips
Problem Action
I cannot connect to an access point.
The access point is available and there is
good signal strength. • If the access point is WPA-PSK protected, you need the
correct WPA-PSK passphrase. Otherwise, the WN511B will
still be connected to the previous access point and you will
not be able to change to the WPA-PSK access point.
• If the access point is WEP protected (either 64 or 128 bit
encryption), you will be prompted to enter the WEP
encryption security information.
Throughput is only 54 Mbps. The Wireless Notebook Adapter can operate at faster speeds.
You are probably connecting to a standard 802.11g network.
See
Chapter 1, “Wireless Network Performance” for help in
understanding how to get the best performance from your
Wireless Notebook Adapter.
The Smart Wizard keeps asking me to save
settings. If you change the settings the Smart Wizard offers you the
chance to save the changes. To avoid this prompt, simply click
Apply
before you close the Smart Wizard.
Two WN511B icons are in the system tray. You have an older software version installed on your system
and it needs to be removed. See
“Removing the Software” in
Chapter 1 or “Upgrading the Wireless Adapter Software” in
Chapter 1 .