I can’t play my game, Troubleshooting, There is no picture or sound output – Nintendo DSi User Manual

Page 46: Sound does not come out of the system speakers

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Volume

Volume

Fully insert

Lit

Suppor
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Troubleshooting

89

Suppor
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Troubleshooting

90

It takes a long time before the Nintendo DSi Menu is displayed

• Has a high-capacity SD Memory Card (SD Card) been inserted in the system?

It may take time to display the Nintendo DSi Menu if a high-capacity SD Card has been inserted

into the system.

Even though a Nintendo DS Game Card has been inserted, the Nintendo DSi

Menu displays “No Game Card has been inserted in the Game Card slot.”

• Is the Game Card inserted properly?

Remove the Game Card and properly re-insert it until it clicks into place.

If this doesn’t work, try re-inserting it a few more times.

I can’t play my game

• Are Parental Controls set to restrict the use of software based on ESRB ratings?

Enter the password and either disable Parental Controls temporarily, or disable the

Parental Controls item that restricts the use of software based on ESRB ratings. (See page 95.)

I can’t use the microphone / My voice is not recognized

• Does this software use the microphone?

The microphone cannot always be used. The microphone can be used in games that

support it.

• Is the microphone functioning properly?
Use the microphone test in System Settings to confirm
that the microphone is functioning properly. (See page 70.)

• Are voices other than your own, such as those of family and friends, recognized correctly?
There are individual differences in speech recognition rates. Some voices are more difficult
to recognize than others.

The microphone reacts unexpectedly or produces a screeching or howling sound

The microphone may be reacting to ambient noise or audio output from the speaker and

producing an audio feedback. Try to move away from the source of the noise, reduce the speaker
volume, use headphones, or prevent sound from occurring. You can perform the microphone test
in System Settings to determine whether the microphone is reacting. (See page 70.)

Troubleshooting

Before requesting repair service, check the items in the following table.
Read this along with the manual for each game and peripheral device.

There is no picture or sound output

• Is the power indicator LED lit?

Press POWER to turn the power on.

• Has the battery been charged?

Recharge the battery.

• Has the Game Card been firmly inserted?

Firmly insert the Game Card until it clicks into place.

• Is the system in Sleep Mode?

The power indicator LED will slowly illuminate and darken when the system is in sleep mode.

Check the power indicator LED. Wake the system if it is in Sleep Mode.

Sound does not come out of the system speakers

• Is the volume set to the lowest level?

Use the volume/brightness control on the side

of the system to adjust the volume to an
appropriate value.

• Are the headphones or headset microphone connected?

When headphones or a headset microphone is connected, sound will not be emitted from

the speakers.

Sound does not come out of my headphones or headset microphone

• Is the volume set to the lowest level?

Use the volume/brightness control on the side

of the system to adjust the volume to an
appropriate value.

• Is the plug for your headphones or headset
microphone firmly inserted?

Plug it in firmly.

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