Nortel Networks 2004 - Manual (Page 120)

Additional features
120
Virtual Office logout
Troubleshoot Virtual Office
When you use Virtual Office, error messages may display on-screen.
Table 2 lists error messages and actions to correct the causes.
1. Press the Services key.
2. Press the Up/Down navigation keys to
scroll and highlight Virtual Office
Logout .
3. Press the Select soft key.
Table 2: Troubleshoot Virtual Office (Part 1 of 3)
Displayed Message Probable Cause Actions
Busy, try again Remote IP Phone is
active (not idle). Wait for remote IP
Phone to become idle
and try again.
ACD is logged in. Log out of ACD IP
Phone before
initiating Virtual
Office from another
IP Phone.
Make-Set-Busy is
inactive on ACD IP
Phone. Configure Make-Set-
Busy active on ACD
IP Phone.
(Services)