NETGEAR DG824M - Manual (Page 100)

Reference Manual for the Model DG824M Wireless ADSL Modem Gateway
7-4 Troubleshooting
• When entering configuration settings, be sure to click the APPLY button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
Troubleshooting the ISP Connection
If your gateway is unable to access the Internet, you should check the ADSL connection, then the
WAN TCP/IP connection.
ADSL link
If your gateway is unable to access the Internet, you should first determine whether you have an
ADSL link with the service provider. The state of this connection is indicated with the WAN LED.
WAN LED Green or Blinking Green
If your WAN LED is green or blinking green, then you have a good ADSL connection. You can be
confident that the service provider has connected your line correctly and that your wiring is
correct.
WAN LED Blinking Yellow
If your WAN LED is blinking yellow then your gateway is attempting to make an ADSL
connection with the service provider. The LED should turn green within several minutes.
If the WAN LED does not turn green, disconnect all telephones on the line. If this solves the
problem, reconnect the telephones one at a time, being careful to use a microfilter on each
telephone. If the microfilters are connected correctly, you should be able to connect all your
telephones.
If disconnecting telephones does not result in a green WAN LED there may be a problem with
your wiring. If the telephone company has tested the ADSL signal at your Network Interface
Device (NID), then you may have poor quality wiring in your house.