Quatech Serial Device Server - Manual (Page 98)

Appendix C Quatech SDS User’s Manual
OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, QUATECH IS NOT LIABLE
OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR
AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS UNDER THIS
AGREEMENT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
Please complete the following information and retain for your records:
DATE OF PURCHASE:
____________________________
MODEL NUMBER: (see identification label on bottom of SDS for model number or
Identifying Quatech’s SDS product line for model descriptions)
□
SSE-100D/M
□
DSE-100D/M
□
QSE-100D/M
□
ESE-100D/M
□
SSE-400D/M
□
DSE-400D/M
□
QSE-400D/M
□
ESE-400D/M
□
SSEW-100D
□
DSEW-100D
□
QSEW-100D
□
ESEW-100D
PRODUCT DESCRIPTION: Serial Device Server
SERIAL NUMBER: ____________________________
All products returned to Quatech for either warranty or non-warranty repair MUST be assigned a
Returned Material Authorization (RMA) number prior to shipment. This RMA number must be
clearly marked on the exterior of the product’s return packaging and in any correspondence to
ensure proper routing and prompt attention. To obtain an RMA number, contact Quatech Technical
Support Department at 1-800-553-1170 or submit the on-line form at:
http://www.quatech.com/support/support.php
. In order to prevent damage to returned merchandise
during shipment, please package electronic components in anti-static/shock proof materials.
For warranty repair/returns, please have the following information available when contacting the
Technical Support department:
1. Model number and serial number of the product under warranty
2. Repair instructions and/or specific description of the problem
For non-warranty repairs or upgrades, contact the Technical Support department for current
repair charges and please have the following information available:
1. Purchase order number to cover the cost of the service
2. Model number and serial number of the product
3. Repair or upgrade instructions relative to the product
Page 92 940-0183-153 July 2005