Toshiba SD-6915SU - Manual (Page 37)

ENG-37
Troubleshooting
Before requesting service (troubleshooting), please check the following.
No operations can be
performed with remote.
The screen ratio cannot
be changed.
No audio.
Play mode differs from the
Setup Menu selection.
Disc Menu doesn’t appear.
The icon appears on
screen.
Forgot password
The screen is blocked
If you experience other
problems.
5.1 channel sound is not
being reproduced.
Disc does not play.
• Check the batteries in the remote. They may need replacing.
• Operate the remote control within 30 angle on either side of the
remote sensor, up to a distance of no more than 23 feet.
• Remove batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote to reset it.
Reinstall batteries and try to operate the remote again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
• 5.1 channel sound is reproduced only when the following condi-
tions are met. :
1) The DVD player is connected with the proper amplifier
2) The disc is recorded with 5.1 channel sound.
• Check whether the disc being played has the “Dolby 5.1 ch” mark
on the outside.
• Check if your audio system is connected and working properly.
• In a SETUP Menu, is the Audio Output set to Bitstream?
• The features or action cannot be completed at this time because:
1. The DVD’s software restricts it.
2. The DVD’s software doesn’t support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number or search time that
is out of range.
• Check if the disc has a Menu.
• Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
• The Screen Ratio is fixed on your DVD discs.
• Make sure you have selected the correct Digital Output in the
Audio Options Menu.
• Press power on from a cold start with no disc in the unit. Press the
STOP ( ) and PLAY ( ) buttons simultaneously on the front
panel for three seconds. The SELECT MENU LANGUAGE display
will appear. Select the number button of the desired language.
• Press power on from a cold start with no disc in the unit. Press the
STOP ( ) and PLAY ( ) buttons simultaneously on the front
panel for three seconds. The SELECT MENU LANGUAGE display
will appear. Select the number button of the desired language.
Press the SETUP select Setup, then press RIGHT or ENTER.
Press Up or Down to select Parental Setup. The Parental Setup is
now unlocked as indicated on the display. You can change your
password.
• Go to the contents and find the section of the instruction book that
contains the explanations regarding the current problem, and follow
the procedure once again.
• If the problem still cannot be solved, please contact your nearest
authorized service center.
Action Problem Page
P5
P7
P12
P31~32
P14
P29~35
P33
P14
P34~35
P31~32