Vizio VBR100 - Manual (Page 36)

VIZIO VBR100 User Manual
36
www.VIZIO.com
BD-Live TM & USB
Problems
Solution
Cannot connect to the
Internet.
! Make sure the Internet connection is setup correctly. For more information, see
the Ethernet Connection section.
! Test the Internet connection to make sure it is working. For more information,
see the Network Menu section.
! Make sure the BD-Live TM Internet Access option is not set to Prohibit Access.
For more information, see the System menu section.
! Make sure the disc you are playing is a legal copy.
Connected to BD-Live TM , but
cannot download files.
! Test the Internet connection to make sure it is working. For more information,
see the Network Menu section.
! The USB storage device should be 1GB or larger with at least 1GB of free
space and formatted FAT32. NTFS and other file systems are not supported.
! Try a different USB drive.
Downloaded files keep
pausing during playback.
! Make sure the USB storage device is a USB 2.0 device. If the device is a USB
1.1 device, pausing can occur.
Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may result in
unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem
over the phone. For more information on warranty service or repair, after the warranty period, please
contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO’s commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone.
Email : [email protected]
(877) 698-4946 Fax: (949) 585-9563
Hours of operation: Monday - Friday: 6 am to 9 pm
Saturday – Sunday: 8 am to 4 pm
Please have your VIZIO model number, serial number, and date of purchase available before you call.
VIZIO
Address:
39 Tesla
Irvine, CA 92618, USA
Telephone: (949) 428-2525 Fax: 949-585-9514
Web: www.vizio.com