Vinothèque WhisperKOOL 2500 - Manual (Page 22)

Page 19 GCM-01 050410
COOLING UNIT REPAIRS
If repairs are needed to the cooling unit, it must be returned to the factory for evaluation and repair.
1. Contact our customer service department — (800) 343-9463 — and describe the problems you are
experiencing with the unit. The customer service department will first seek to determine that no external
factors are contributing to the improper operation of your cooling unit.
2. Once it is determined that the unit is operating incorrectly, the customer service department will issue
an RMA (return merchandise authorization) number. This number must be included on the package of the
returned cooling unit.
3. Remove the cooling unit from the cabinet by unscrewing the mounting screws located on the top and rear
of the cabinet.
4. Loosen the seals by sliding a screwdriver between the cabinets and cooling unit housing, then remove the
cooling unit.
5. The cooling unit should then be bubble-wrapped and insulated for the shipment back to the factory.
6. Once the cooling unit arrives at the factory, it will be tested in a controlled environment. An evaluation will be
done and a customer service representative will call you with the corresponding information. The turnaround time is
usually about 3 to 5 business days.
7. If the unit is repaired under warranty, the factory will pay for shipping the unit back to the customer and in
addition will reimburse the customer for the initial shipping charges (shipping ground charges).
8. If the unit is determined to be working correctly, the customer will be responsible for paying the freight
to have the unit returned.