VTech CS6124-2 - Manual (Page 38)

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Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
My telephone does not work at all .
Make sure the battery is installed and charged correctly (pages 3). For optimum daily
performance, return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone base
to synchronize.
Charge the battery in the handset for up to 16 hours.
If the battery is completely depleted, it may take up to 30 minutes to charge the handset
before Low battery appears on the screen (page 3).
Remove and install the battery again. If that still does not work, it may be necessary to
purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working telephone.
If the other telephone does not work, the problem is probably in the wiring or the local
telephone service. Contact your telephone service provider.
There is no dial tone .
First, try all the above suggestions.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord may be defective. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your wiring or
local telephone service. Contact your telephone service provider.
I cannot dial out .
First, try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a second or
two to synchronize with the telephone base before producing a dial tone. Wait an extra
second before dialing.
If other telephones in your home are having the same problem, the problem is in the wiring
or local telephone service. Contact your telephone service provider (charges may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
Not registered appears on the handset and it does not work at all .
The handset may be deregistered from the telephone base. Follow the steps below to
register the handset to the telephone base.
1. Remove the handset from the telephone base.
2. Press and hold /FIND HANDSET on the telephone base for about four seconds until
the red IN USE light turns on.
3. Then press # (pound key) on the handset. It displays Registering . . . and it takes about
60 seconds to complete the registration. The handset displays Registered for a few
seconds and you hear a confirmation tone when the registration process completes.
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