Windows Marketplace V.90 - Manual (Page 19)

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Troubleshooting
This section lists some common problems and offers suggestions for a solution. It
is important to remember that this modem is a Windows 95/NT based modem and
requires 32bit virtual device drivers. It therefore cannot work in Windows 3.1
which cannot use these drivers. The modem also cannot work in DOS regardless
of version. It is a software installed device and has no provisions for manual con-
figuration.
If you cannot find your particular symptom listed here, it is suggested that you
remove the modem and its drivers from the system and reinstall them again (see
Uninstalling the Modem later in this section). This provides a “clean” installation
and can cure many temporary problems. Be sure to check the Do This First sec-
tion for important system preparation information before reinstalling the modem.
Most problems encountered during the Windows 95/NT installation process are a
result of insufficient system preparation. For this reason it is strongly recom-
mended that you carefully follow the preinstallation procedures outlined in the Do
This First section. These steps have been thoughtfully chosen to help minimize
difficulties during the installation of the modem in both Windows 95 and Win-
dows NT 4.00. Take seriously the recommendation to physically remove any pre-
viously installed modems from your system. This step alone can help prevent
many potential problems from occurring.
If your modem has installed but is not functioning, try the troubleshooting proce-
dure listed below. The information provided by following these steps can help
point the way to fixing your difficulty.
Windows 95
STEP 1: Check System Resources.
Go to Start-Settings-Control Panel and double-click the System icon.
Select the Device Manager tab. From the device tree, double-click the
Modems icon to show what modems are installed. If there is no Mo-
dems icon, your modem did not install (see Does Not Install section). If
your modem is listed, check that there is no yellow exclamation mark or
red “X” over the modem’s telephone icon (if there is, go to STEP 2). If
any other modems are listed, highlight the modem by clicking once on
the telephone icon next to the listed modem and then click on the Re-
move button. Shutdown the system and turn off the power. Wait 5 sec-
onds and turn your computer back on and repeat STEP 1.