Chapter 2 technical support, Accessing frequently asked questions (faq), Chapter 2 – WatchGuard Technologies FireboxTM System 4.6 User Manual
Page 21: Technical support
User Guide
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CHAPTER 2
Technical Support
Developing and implementing a network security policy can be a challenge. In
addition to familiarity with the WatchGuard Firebox System, it requires experience
with advanced networking concepts, programs, and protocols.
The WatchGuard Technical Support team has a variety of methods to answer your
questions and assist you with improving the security of your network, including:
• FAQs
• Internet support
• Telephone support
• Training
• Online Help
Accessing frequently asked questions (FAQ)
The WatchGuard Technical Support team listens to our customers. When a question
about firewall configuration or administration occurs repeatedly, we pull together an
FAQ to document the issue and provide explanation and clarification. Where
appropriate, the FAQs also include workarounds and troubleshooting tips.
From the Control Center:
1
Click the
LiveSecurity Control Center
button (shown at right).
2
Select
On the Web
. Select
Frequently Asked Questions
.
If you would like WatchGuard to produce a new FAQ on a particular
topic, send e-mail to
with “FAQ Request” in the subject line.