Xantrex Technology PROwatt 600 - Manual (Page 58)

Return Material Authorization Policy
43
dated proof of purchase. If you are unable to contact your
merchant, or the merchant is unable to provide service,
contact Xantrex directly at:
Return Material Authorization Policy
You must obtain a Return Material Authorization (RMA)
number from Xantrex before returning a product directly to
Xantrex. Products returned without an RMA number or
shipped collect will be refused. When you contact Xantrex to
obtain service, be prepared to supply the serial number of
your product and its date of purchase as well as information
about the installation and use of the unit. Record this
information in
“Information About Your System” on page 45
of this guide.
Return Material Procedure
If you are returning a product from the USA or Canada,
follow this procedure:
1. Obtain an RMA number and a shipping address from
Xantrex.
2. Package the unit safely, preferably using the original box
and packing materials. Include the following:
• The RMA number
• A copy of your dated proof of purchase
• A return address where the repaired unit can be shipped
• A contact telephone number
• A brief description of the problem
3. Ship the unit freight prepaid to the address provided in
step 1. Collect shipments will be refused.
Phone: 1-800-670-0707
Fax: 1-800-994-7828
Email: [email protected]