Dell OptiPlex GX240 - Manual (Page 177)

S o l v i n g Pr o b l e m s 175
Basic Checks:
• If you hear an unfamiliar scraping or grinding sound when a drive is
accessed, there could be a hardware malfunction.
Contact Dell for
technical assistance.
• When you turn on the computer, you can hear drive activity during
the boot routine. If your computer does not boot,
contact Dell for
technical assistance.
• If you are trying to copy data to the floppy, make sure that it is not
write-protected.
• Try a different floppy in the drive. If the new floppy works, the original
one may be defective.
• Test the floppy drive access light by using one of the following
methods:
– Using MS-DOS
®
, insert a floppy into the drive, type dir a: at
the DOS prompt, and press <Enter>.
– Using Microsoft
®
Windows
®
or Windows NT
®
, insert a floppy
into the drive, open My Computer from the desktop, and double-
click the floppy drive icon.
• Check the settings in system setup.
• Clean the drive using a commercially available cleaning kit.
NOTICE: Do not attempt to clean drive heads with a swab. You may
accidentally misalign the heads, rendering the drive inoperable .
If the problem still exists after you complete the basic checks, fill out the
Diagnostics Checklist as you perform the following steps.
CAUTION: Before you perform this procedure, see “ CAUTION:
Safety Instructions .”
1 Run the Diskette device group in the Dell Diagnostics .
Did any of the tests fail?
Yes. Contact Dell for technical assistance.
No. Go to step 2.
2 Turn off the computer and devices, disconnect them from their
electrical outlets, wait 10 to 20 seconds, and then open the computer
cover.