17 troubleshooting, Troubleshooting – AASTRA 7446ip (5446ip) for MD Evolution User Guide EN User Manual

Page 101

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Troubleshooting

17

Troubleshooting

This section describes common operational problems and warnings, and
suggests actions to solve the problems.

Trouble: The message “No connection to network” appears

Cause: There is no connection to the LAN.

Solution: Check the LAN cable between the LAN port and the phone.

Trouble: The phone is locked

Cause: There is disturbance in the LAN.

Solution: Restart the phone by pressing the C (clear), mute and# keys
simultaneously for 2 seconds.

Trouble: The access warning triangle appears in the display

Cause: There is disturbance in the LAN or in the exchange.

Solution: Although some features may not work, the phone can still be used
for making and receiving calls. If the trouble persists, contact the system
administrator.

Trouble: You receive a congestion tone when you dial an area code

Cause: You are not allowed to call the area code.

Solution:Call the operator and ask for help to establish the call.

Trouble: The phone does not work properly

Cause: The network settings may be incorrectly configured.

Solution:Contact your system administrator.

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