VTech DS6641_-2 Manual - Manual (Page 88)

Appendix
84
Troubleshooting
The telephone does not receive caller ID while on a call.
Make sure you subscribe to caller ID with call waiting features from your telephone service
provider. Caller ID feature works only if both you and the caller are in areas offering
caller ID service, and if both telephone service providers use compatible equipment.
The messages on the answering system are incomplete.
If a caller leaves a very long message, part of it may be lost when the system disconnects
the call after the preset recording time.
If the caller pauses for too long, the system stops recording and disconnects the call.
If the memory on the answering system becomes full during a message, the system stops
recording and disconnects the call.
If the caller’s voice is very soft, the system may stop recording and disconnect the call.
The messages are very difficult to hear.
Press VOL on the telephone base or /VOLUME on the cordless handset to increase the
listening volume.
The answering system does not answer after the correct number of rings.
Make sure that the answering system is on. ANS ON should show on the handset and the
/ANS ON/OFF light on the telephone base should be on.
If toll saver is activated, the number of rings changes to two when you have new messages
stored (page 62).
If the memory is full or the answering system is off, the system will answer after 10 rings.
In some cases, the answering system is affected by the ringing system used by your tel-
ephone service provider.
If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers. To determine how many rings activate your
voicemail, contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try disconnecting the fax
machine. If that solves the problem, consult your fax machine documentation for informa-
tion on compatibility with answering systems.
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