Cobalt Digital COMPASS 9082 HD_SD Frame Sync - Manual (Page 54)

3
Troubleshooting
3-28 9082 PRODUCT MANUAL 9082-OM (V4.4)
Troubleshooting Network/Remote Control Errors
Refer to Cobalt ® reference guide Remote Control User Guide” (PN
9000RCS-RM) for network/remote control troubleshooting information.
In Case of Problems
Should any problem arise with this product that was not solved by the
information in this section, please contact the Cobalt Digital Inc. Technical
Support Department.
If required, a Return Material Authorization number (RMA) will be issued to
you, as well as specific shipping instructions. If required, a temporary
replacement item will be made available at a nominal charge. Any shipping
costs incurred are the customer’s responsibility. All products shipped to you
from Cobalt Digital Inc. will be shipped collect.
The Cobalt Digital Inc. Technical Support Department will continue to
provide advice on any product manufactured by Cobalt Digital Inc., beyond
the warranty period without charge, for the life of the product.
See Contact Cobalt Digital Inc. (p. 1-16) in Chapter 1, “Introduction“ for
contact information.
DashBoard™ shows
Framesync Status error
message in 9082 Framesync
function submenu screen. Specified Minimum Latency
Frames setting exceeds 9082
card buffer space for the
selected output video format Reduce the Minimum Latency Frames setting
as specified in the error message to correct
the error.
Note: Due to card memory limits, the maximum
available Minimum Latency Frames is
related to the output video format
selected.
For example, with a 1080i 5994 output,
the maximum setting is 5. For a 1080i film
(2398) output, the maximum setting is 3
(due to the increased buffer space needed
for the slower frame rate). Conversely,
greater maximum settings are allowed for
SD formats such as 525i 5994, where the
practical maximum limit is 13.
Ancillary data (closed captioning,
timecode, Dolby
®
metadata,
AFD) not transferred through
9082.
• Control(s) not enabled • Make certain respective control is set to On
or Enabled (as appropriate).
• VANC line number conflict
between two or more
ancillary data items
• Make certain each ancillary data item to be
passed is assigned a unique line number
(see Ancillary Data Line Number Locations
and Ranges on page 3-8).
Table 3-4 Troubleshooting Processing Errors by Symptom — continued
Symptom Error/Condition Corrective Action