Cobalt Digital COMPASS 9064 Up_Down_Cross Converter - Manual (Page 80)

3
Troubleshooting
3-50 9064 PRODUCT MANUAL 9064-OM (V4.1)
Troubleshooting Network/Remote Control Errors
Refer to Cobalt ® reference guide “COMPASS™ Remote Control User
Guide” (PN 9000RCS-RM) for network/remote control troubleshooting
information.
In Case of Problems
Should any problem arise with this product that was not solved by the
information in this section, please contact the Cobalt Digital Inc. Technical
Support Department.
If required, a Return Material Authorization number (RMA) will be issued to
you, as well as specific shipping instructions. If required, a temporary
replacement item will be made available at a nominal charge. Any shipping
costs incurred are the customer’s responsibility. All products shipped to you
from Cobalt Digital Inc. will be shipped collect.
The Cobalt Digital Inc. Technical Support Department will continue to
provide advice on any product manufactured by Cobalt Digital Inc., beyond
the warranty period without charge, for the life of the product.
See Contact Cobalt Digital Inc. (p. 1-19) in Chapter 1, “Introduction“ for
contact information.
DashBoard™ shows
Framesync Status error
message in 9064 Framesync
function submenu screen. Specified Minimum Latency
Frames setting exceeds 9064
card buffer space for the
selected output video format • Reduce the Minimum Latency Frames setting
as specified in the error message to correct
the error.
Note: Due to card memory limits, the maximum
available Minimum Latency Frames is
related to the output video format.
For example, with a 1080i59.94 output, the
maximum allowed setting is 5. For a 1080i
film (23.98) output, the maximum allowed
setting is 3. Conversely, greater maximum
settings are allowed for SD formats such as
525i59.94, where the practical maximum
limit is 13.
DashBoard™ shows Output
Status error message in 9064
Timecode function submenu
screen. Timecode not available due to
lack of appropriate input
timecode data • Timecode output requires that source and
priority are appropriately selected. Also, video
input must contain appropriate timecode data
and framesync reference.
Refer to Timecode function submenu tab on
page 3-31 for more information.
Ancillary data (closed captioning,
timecode, AFD, etc.) not
transferred through 9064. • Control(s) not enabled • Make certain respective control is set to On or
Enabled (as appropriate).
• VANC line number conflict
between two or more
ancillary data items
• Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges on page 3-8).
Table 3-5 Troubleshooting Processing Errors by Symptom — continued
Symptom Error/Condition Corrective Action