Xerox FreeFlow® Print Server version 6.0 - Manual (Page 82)

7 - 4 System Guide
Troubleshooting
You should see the above since the agent should be inactive
most of the time. If you see something other than the above,
the agent is not functioning properly. You may take an outload
or call Service.
Client problems
Client problems are handled differently depending on the client
platform used.
Windows problems
A job is submitted from a Windows client and is not received by
the printer queue.
If the Xerox Document Submission client application does not run
properly or the job cannot be submitted to a queue, perform the
following:
The user must exit the Xerox Document Submission and Windows
applications
Verify the user is logged on to the appropriate file server.
Restart the Xerox Document Submission software at the client
workstation.
Macintosh problems
A job is submitted from a Macintosh client and the printer queues
cannot be viewed.
If the Macintosh client cannot view any printer queues from the
Chooser, perform the following:
1. Verify that the AppleTalk network is up and that there is at
least one router on the network.
2. If there is no router on the AppleTalk network, jobs cannot be
submitted through the AppleTalk gateway. When a router
becomes available, reboot the controller to submit jobs through
the AppleTalk gateway.
3. If there is a router on the Apple Talk network, delete the “/
opt/XRXnps/bin/atports” file at the controller and
reboot.
NOTE: You must be logged in as the root user to delete this file.