Nitek EL1500CW - Manual (Page 9)

Product Warranty and Return Information
Lifetime Limited Warranty
Network Extender Products
NITEK warrants the original consumer purchaser that the Network Extender products that it sells will
be free from defects in material and workmanship. If any such product proves defective by our inspec-
tion, after sale to the original consumer purchaser, NITEK, at its option, will either repair the defective
product without charge for parts and labor or will provide a replacement in exchange for the defective
product.
In order to obtain service under this warranty, the customer must notify NITEK of the defect and shall
be responsible for packaging and shipping the defective product to the service location designated by
NITEK with shipping charges prepaid. NITEK shall pay for the return of the product to the purchaser if
the shipment is to a location within the U.S.A. The purchaser shall be responsible for paying all ship-
ping charges, duties and taxes if the product is returned from a location outside the U.S.A.
This warranty shall not apply to any defect, failure or damage caused by improper use or improper or
inadequate maintenance or care, or to any product which shall have been repaired or altered outside
our plant in any way, or which has been operated in a manner exceeding its specifications, or which
has had the serial number removed. NITEK shall not be obligated to furnish service under this warran-
ty: a) to repair damage resulting from attempts by personnel other than NITEK representatives to re-
pair or service the product; b) to repair damage resulting from improper use or connection to incom-
patible equipment; or c) to service a product that has been modified or integrated with other products
when the effect of such modification or integration increases the time or difficulty of servicing the prod-
uct.
This warranty is given by NITEK with respect to the Network Extender products in lieu of any other
warranties, express or implied. NITEK disclaims any implied warranties of merchantability or fitness for
a particular purpose. NITEK’s responsibility to repair or replace a defective product is the sole exclu-
sive remedy provided to the purchaser for breach of this warranty. NITEK will not be liable for any indi-
rect, incidental or consequential damages irrespective of whether NITEK has advance notice of the
possibility of such damages.
Return Policy
A. All returns for warranty, repair, credit or any other reason must be pre-authorized. A return mer-
chandise authorization (RMA) form must be requested from the NITEK Customer Service Depart-
ment. The form, which will be emailed to the customer, must be filed out completely and emailed
back to the sender at NITEK for approval. An RMA number will be assigned if the request is ap-
proved. In any event, the customer will be notified by NITEK customer service of the outcome. All
approved returns must be shipped freight prepaid, insured and properly packaged. A copy of the
approved RMA form must be enclosed in the shipping container with the goods being returned and
the RMA number must be marked in a visible area on the exterior of the container.
B. Credit Returns must have been purchased within the last 30 days of the date of the receipt of the
equipment at NITEK. Credit returns must be current products listed on the NITEK published price
list, in effect at the time of the return and must be in new and saleable condition, with all factory
packaging. All Credit returns are subject to a restocking charge of up to 40%. Additional restocking
and/or refurbishing charges may be assessed upon inspection. If it is determined by NITEK that the
returned equipment does not meet these conditions, a credit will not be issued.