Chapter 6 - troubleshooting – LevelOne FBR-1461 User Manual

Page 103

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Chapter 6 - Troubleshooting

If your ADSL Router is not functioning properly, you can refer first to this chapter for simple

troubleshooting before contacting your service provider support. This can save you time and

effort but if symptoms persist, consult your service provider.

Problems starting up the router

Problem

Corrective Action

None of the LEDs

are on when you

turn on the router.

Check the connection between the adapter and the router. If the

error persists, you may have a hardware problem. In this case

you should contact technical support.

Problems with Easy Sign On

Problem

Corrective Action

Easy Sign On

process is

interrupted and

cannot resume.

You can enter the web user interface by typing the IP address of

the FBR-1461 into your web browser (192.168.0.1). Once logged

in, you can use the Quick Start wizard.

Otherwise, press and hold the reset button on the back of the unit

to reset the FBR-1461 to factory default settings. In this case, you

will need to close and reopen your web browser to reinitialize

Easy Sign On.


Problems with the WAN Interface

Problem

Corrective Action

Initialization of the

PVC connection

(“linesync”) failed.

Ensure that the telephone cable is connected properly from the

ADSL port to the wall jack. The ADSL LED on the front panel of

the router should be on. Check that your VPI, VCI, encapsulation

type and type of multiplexing settings are the same as those

provided by your ISP. Reboot the router. If you still have

problems, you may need to verify these settings with your ISP.

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