WEN 56551 5500 Watt - Manual (Page 33)

30
TROUBLESHOOTING
IMPORTANT: If trouble persists please call our customer help line at (888) 315-3080 M-F 8-5
Central Time.
Problem Cause Solution
Engine will not start
Engine switch is set
to "OFF".
Set engine switch to "ON".
Fuel valve is turned
to "OFF".
Turn fuel valve to "ON" position.
Choke is open. Close the choke.
Engine is out of gas. Add gas.
Engine is filled with
contaminated or old
gas
Change the gas in the tank.
Spark plug is dirty. Clean spark plug.
Spark plug is
broken.
Replace spark plug.
Generator is not on
level surface. Move generator to a level surface to prevent low oil shutdown
from triggering.
Oil is low Add or replace oil.
Engine runs but there
is no electrical output Circuit reset button
is off. Wait for 2 minutes and push the circuit reset button to the
"ON" position.
Bad connecting
wires/cables.
If you are using an extension cord, try a different one.
Bad electrical device
connected to
generator.
Try connecting a different device.
Generator runs but
does not support all
electrical devices
connected.
Generator is
overloaded
Perform these steps:
1. Turn off all electrical devices.
2. Unplug all electrical devices.
3. Turn off generator.
4. Wait several minutes.
5. Restart generator.
6. Try connecting fewer electrical loads to the generator.
Short in one of the
connected devices. Try disconnecting any faulty or short-circuited electrical loads.
Air cleaner is dirty. Clean or replace air cleaner.
DC No Power
Power cord plug not
securely in place Twist and push power cord plug into receptacle until contact is
made with bottom of receptacle.
Protective fuse is
blown
Contact our customer service help line at (888) 315-3080.