Delmhorst Instrument Navigator - Manual (Page 26)

Copyright
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2007, Delmhorst Instrument Co.
Page 26 of 28
SERVICE FOR YOUR METER
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Before sending in your meter we recommend you give one of our trained technicians a
call. Many times troubleshooting can be taken care of over the phone. Call us at 877-
DELMHORST.
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Pack your meter securely. Enclose a purchase order or letter with a brief description of the
problem.
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There is no need to call us for a return authorization number if you are within the U.S.
Customers outside the U.S. must contact us for more specific instructions prior to returning a
meter.
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Include your name, address, daytime phone and fax numbers or e-mail address. If you
believe the meter is under warranty, please provide the original sales slip or invoice.
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Ship via UPS, Express Mail, Priority Mail or any overnight courier who provides prompt
service. Do not use standard parcel post.
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Insure your instrument for its full value and ship prepaid. We are not responsible for damage
in transit.
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We do not accept COD shipments or cover any incoming freight or duty charges on returned
merchandise
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Turnaround time on repairs is approximately two weeks.
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We will call you with an estimate if you specifically request one, or if we determine that the
meter may be too costly to repair.
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Non-warranty repairs will be returned via UPS/COD unless you have already
established other payment terms. There is no COD service outside the U.S. To pay by
credit card, contact us with the information. We accept Visa/MasterCard, American Express.
Warranty repairs will be returned at no charge if shipped within the U.S. via UPS Ground Service.
Freight charges for expedited services (i.e., Federal Express, UPS/2 Day, UPS/1 Day, etc.) are
the customer’s responsibility and will be charged as per the above terms.