Canon PowerShot G15 - Manual (Page 278)

278
Troubleshooting
If you think there is a problem with the camera, first check the following.
If the items below do not solve your problem, contact a Canon Customer
Support Help Desk.
Power
Nothing happens when the power button is pressed.
• Confirm that the battery is charged ( = 17).
• Confirm that the battery is inserted facing the correct way ( = 18).
• Confirm that the memory card/battery cover is fully closed ( = 19).
• Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery a few times.
The battery is depleted quickly.
• Battery performance decreases at low temperatures. Try warming the battery a little
by putting it in your pocket, for example, with the terminal cover on.
• If these measures do not help and the battery is still depleted soon after charging, it
has reached the end of its life. Purchase a new battery.
The lens is not retracted.
• Do not open the memory card/battery cover while the camera is on. Close the cover,
turn the camera on, and then turn it off again ( = 19).
The battery is swollen.
• Battery swelling is normal and does not pose any safety concerns. However, if battery
swelling prevents the battery from fitting in the camera, contact a Canon Customer
Support Help Desk.
Display on a TV
Camera images look distorted or not displayed on a TV (= 243).
Shooting
Cannot shoot.
• In Playback mode ( = 23), press the shutter button halfway (= 43).
Nothing is displayed (= 46, 57).
Strange display on the screen under low light (= 46).
Strange display on the screen when shooting.
Note that the following display problems are not recorded in still images but are
recorded in movies.
• The screen may flicker and horizontal banding may appear under fluorescent or LED
lighting.