Troubleshooting, Cop y – Canon PowerShot SX50 HS User Manual
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Troubleshooting
If you think there is a problem with the camera, first check the following. If the items
below do not solve your problem, contact a Canon Customer Support Help Desk.
Power
Nothing happens when the power button is pressed.
•
Confirm that the battery is charged (
•
Confirm that the battery is inserted facing the correct way (
•
Confirm that the memory card/battery cover is fully closed (
•
Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery a few times.
The battery is depleted quickly.
•
Battery performance decreases at low temperatures. Try warming the battery a little
by putting it in your pocket, for example, with the terminal cover on.
•
If these measures do not help and the battery is still depleted soon after charging, it
has reached the end of its life. Purchase a new battery.
The lens is not retracted.
•
Do not open the memory card/battery cover while the camera is on. Close the cover,
turn the camera on, and then turn it off again (
The battery is swollen.
•
Battery swelling is normal and does not pose any safety concerns. However, if battery
swelling prevents the battery from fitting in the camera, contact a Canon Customer
Support Help Desk.
Display on a TV
Camera images look distorted or not displayed on a TV (= 222).
Shooting
Cannot shoot.
•
In Playback mode (
= 21), press the shutter button halfway (= 39).
Nothing is displayed (= 49).
Strange display on the screen under low light (= 43).
Strange display on the screen when shooting.
Note that the following display problems are not recorded in still images but are
recorded in movies.
•
The screen may flicker and horizontal banding may appear under fluorescent or LED lighting.
No date stamp is added to images.
•
Configure the [Date Stamp] setting (
= 61). Note that date stamps are not added to images
automatically, merely because you have configured the [Date/Time] setting (
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