Frequently asked questions – LG P506 User Manual
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Q: I’m transferring service from another wireless carrier.
How can I keep my current phone number?
A:
Do not terminate your service with your existing company
before initiating service with AT&T. Complete activation of
new service, then dial
611
and press
“4”
for “More Options,”
then
“0”
to talk to a Customer Care Representative who can
assist you with porting your current wireless phone number.
(Port-in rules apply).
Q: What happens if I run out of funds in my account?
A:
•
Purchase a new card or PIN at any AT&T retail location or
participating authorized dealer
•
To pay by credit card, debit card or checking account,
dial
611
from your wireless phone and select the
“Add Money” option from the menu
OR
•
Refill online at
att.com/mygophone
Q: How do I check my expiration date?
A:
You may dial
*
777#
and press
SEND
to receive a text
message indicating your account balance and expiration date,
or dial
611
from your wireless phone and select the “Get My
Account Balance” option, or go to
att.com/mygophone
and
get additional details about your account.
Q: What happens to the balance in my account if I don’t use
all the funds before they expire?
A:
Funds would be forfeited, and the account would begin a
60-day grace period before it is deactivated. However, refill
your account before your current balance expires and the
balance carries over to the new expiration date.
Frequently Asked Questions
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