LG WM3997HWA - Manual (Page 35)

35
ENGLISH
MAINTENANCE
TROUBLESHOOTING
Checking error messages
If the following message appears on the display, check the following and take the appropriate corrective action.
Message Possible Causes Solutions
Item of clothing has gathered on one side of the tub.
y There are not enough items in the machine.
y Have your items gathered in one area, or is the load
too small?
y Did you wash a stuffed animal, a mat, or knitwear?
y Did you wash two different blankets together?
y Rearrange items to help balance the load.
y Stuffed animals or mats can become unbalanced
during spinning and the washing machine may fail
to drain. Rearrange the knitwear to help balance
the load and drain it again.
y Put one blanket in at a time.
Water is not supplied or the water pressure is low
y Is the faucet turned off?
y Is the water supply stopped or the faucet frozen?
y Is the water pressure low or is an inlet filter
clogged?
y Is the water line properly connected with the cold
water inlet?
y Is the water line pinched or bent?
y Turn on the faucets.
y If a faucet is frozen, thaw it with warm water.
y If the inlet filter is clogged, clean it. (see page 32)
y Connect the water line properly with the cold water
inlet. (see page 14)
y Check that the water lines are not pinched or bent.
Take extra care that water lines are not twisted or
pinched by other objects.
Water line leaks in connection
y Are the water lines connected with the faucets
properly?
y Connect the water lines properly with the faucets.
(see page 14)
The tub does not rotate
• Is the door secured?
y Close and secure the door. If the message keeps
appearing, unplug the power and contact your
nearest LG service center.
The washing machine drains slowly or not at all
y Is the drain hose installed over 3 1/4 feet (1 m)
beyond the end of the elbow bracket?
y Is the drain hose pinched or clogged inside?
y Is the drain hose frozen?
y Is the drain hose clogged with foreign objects?
y Lower the drain hose within 3 feet below the end of
the elbow bracket.
y Place the drain hose on a smooth surface to
prevent bending.
y If the drain hoses are frozen, thaw them in warm
water.
y Open the drain pump plug cap and remove the dirt.
A power failure has occurred.
y Press the Power button to turn off the washing
machine and press it again to turn it on.
Control Error. y Unplug the power cord and contact your nearest
LG service center.
The water supply does not stop
y Do the water supply and the drain keep repeating in turn?
y Unplug the power cord and contact your nearest
LG service center
The water level is not controlled
y Is the water level too low or high compared with
the size of the load?
y The water level sensor is not working correctly.
y Unplug the power cord and contact your nearest
LG service center.
The tub does not rotate
y Is the washing machine overloaded?
y Rearrange the load size and restart the washing
machine.
y If the load size is big, the tub may not rotate due to
an overheated motor. Allow the washing machine
to stand for a while and restart the cycle. Unplug
the power cord and contact your nearest LG service
center if the same error message appears.
y To clean up the tub, please run the TUB CLEAN
cycle. y Please empty the tub and insert bleach into the
detergent dispenser and select the Tub Clean cycle.
y If you want to skip the Tub Clean, turn the CYCLE
SELECTOR KNOB or push the option buttons to
select a cycle. The message will keep appearing until
a few wash cycles have been completed, then it will
disappear until the next scheduled time to clean the
tub.