Before calling for service – LG WM3997HWA User Manual

Page 36

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36

MAINTENANCE

Before calling for service

Check the following before calling for service.

Problem

Possible Causes

Solutions

Clicking sound

y

Do you hear a sound when you close or
lock and unlock the door?

y

This sound is normal and occurs when the
door is closed, locked or unlocked.

Spraying or hissing sound

y

Is water spraying in the tub?

y

This sound is normal as water is spraying
or circulating during the cycle.

Buzzing or gushing
sound

y

Is the washing machine draining water?

y

This sound is normal as the drain pump
drains water from the washing machine
after the cycle.

Splashing sound

y

Is the washing machine washing a load of
laundry?

y

This sound is normal as the load is moving
up and down during the wash and rinse
cycles.

Rattling and clanking noise

y

Are there any foreign objects such as keys,
coins, or safety pins in the tub or drain
filter?

y

Check if there are any foreign objects in the
tub and drain the filter after stopping the
cycle.

y

Unplug the power cord and contact your
nearest LG service center if the noise
persists.

Thumping sound

y

Is the washing machine overloaded?

y

Is the load out of balance?

y

This sound is normal and occurs when the
load is out of balance. Stop the cycle and
rearrange the load for balancing.

Vibrating noise

y

Are the shipping bolts removed?

y

Is the load evenly distributed in the tub?

y

Is the washing machine level balanced?

y

Is the washing machine installed on a solid
and smooth surface?

y

See page 13, Unpacking and removing
shipping bolts,

to remove the shipping bolts.

y

Stop the cycle and rearrange the load for
balancing.

y

See page 16, Leveling the washing machine,
to level the washing machine.

y

Check if the floor is solid and level.

Water leaking around
washer

y

Is water leaking from a faucet or a water
line?

y

Is a drain pipe or a drain hose clogged?

y

Check the faucets or water lines.
- If the water lines are loosely connected,

see page 14, Connecting water lines, to
connect them properly.

y

Unclog the drain pipe or drain hose.
Contact a plumber if necessary.

Excessive suds or failure to
rinse

y

Did you use more than the recommended
amount of detergent?

y

Is the soil level higher than the size of the
load?

y

Use the recommended amount of detergent
for the load.

y

If the soil level is low, reduce the detergent
quantity to less than the recommended
level.

Only use detergent with the HE (High-

Efficiency) logo.

Staining

y

Did you add detergent directly to the tub?

y

Did you remove the load immediately after
it finished?

y

Did you sort and wash the clothes by color
or soil?

y

Make sure to load detergent into the
detergent dispenser drawer.

y

Remove the load immediately after it
finishes.

y

Sort and separate dark colors from light or
white ones, and heavily soiled items from
lightly soiled ones. See page 19, Sorting
laundry,

for details

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