LG WM3997HWA - Manual (Page 38)

38 USING SMARTDIAGNOSIS™
• Only use this feature when instructed to do so by the call center.
The transmission sounds similar to a fax machine, and so has no meaning except to the call center.
• Smart Diagnosis™ cannot be activated if the washer does not power up.
If this happens, then troubleshooting must be done without Smart Diagnosis™.
If you experience problems with your washer, call 1-800-243-0000 (1-888-542-2623 in Canada).
Follow the call center agent’s instructions, and perform the following steps when requested:
1. Press the POWER button to turn on the washer. Do not press any other buttons or turn the cycle
selector knob.
2. When instructed to do so by the call center, place the mouthpiece of your phone very close to the
POWER button.
3. Press and hold the Wash Temp button for three seconds, while holding the phone mouthpiece to
the icon or POWER button.
4. Keep the phone in place until the tone transmission has finished.
This takes about 6 seconds, and the display will count down the time.
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to
try again.
• Pressing the POWER button during the transmission will shut off the Smart Diagnosis™.
5. Once the countdown is over and the tones have stopped, resume your conversation with the call
center agent, who will then be able to assist you using the information transmitted for analysis at
the call center.
“Smart Diagnosis is a troubleshooting feature designed to assist, not replace, the traditional method
of troubleshooting through service calls.
The effectiveness of this feature depends upon various factors, including, but not limited to, the
reception of the cellular phone being used for transmission, any external noise that may be present
during the transmission, and the acoustics of the room where the machine is located.
Accordingly, LG does not guarantee that Smart Diagnosis would accurately troubleshoot any given
issue.”
USING SMART DIAGNOSIS™